Return Policy
We stand behind every part we sell. If something isn't right, we'll make it right. This policy explains exactly how returns work, what's eligible, and how refunds are processed — so you can buy with confidence.
30 days
New Aftermarket
14 days
Refurbished
14 days
Used — Good
7 days
Used — Fair
30-Day Return Window
You may request a return within 30 calendar days of the delivery date for most aftermarket and new parts. Used and refurbished parts follow a 14-day window (see below). The return period is calculated from the confirmed delivery scan by the carrier.
Eligibility — What Can Be Returned
To be eligible, the part must be unused, in its original packaging, and include all hardware, instructions, and accessories. Items must be free from installation marks, fluid residue, damage, or modification. Aftermarket parts that have been installed, painted, or electronically connected are considered non-returnable.
How to Start a Return
Email support with your order number and the SKU(s) you wish to return. We will issue a Return Merchandise Authorization (RMA) number and a prepaid return label where applicable. Returns sent without an RMA may be refused at the dock and will not be refunded.
Shipping the Part Back
Package the part securely in its original box with all included components. For orders over $150, return shipping is covered by CarPartsCanada for eligible items. For orders under $150, the buyer is responsible for return freight. Always keep the carrier tracking number until the refund is posted.
Inspection & Refund
Once the returned part arrives at our facility, our team inspects it within 3–5 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank. You will receive an email confirmation when the refund is processed.
Refund Method & Timing
Refunds are returned to the original payment method only. We do not issue cash refunds or wire transfers. If the original card is no longer active, we will coordinate with your bank to redirect the credit. Processing time is controlled by the card issuer, not CarPartsCanada.
Defective or Incorrect Parts
If you receive the wrong part or a part with a manufacturer defect, we cover all return shipping and send the correct replacement at no charge — or issue a full refund, your choice. Report the issue within 7 days of delivery with photos of the part and packaging so we can open a claim with the supplier.
Non-Returnable Items
Electrical components (ECUs, sensors, modules), installed parts, special-order items, custom-cut body panels, fluids and chemicals, and items marked 'Final Sale' on the product page cannot be returned. Opened software or programming tools are also excluded.
Do
- Keep the original packaging and all included hardware
- Request an RMA number before shipping anything back
- Take photos of the part before packing it
- Use the prepaid label provided for eligible orders
- Drop off the package within 5 days of receiving your RMA
Don't
- Install, paint, or modify the part before returning it
- Ship a return without an RMA number on the box
- Remove or alter OEM part numbers or barcodes
- Send fluids, chemicals, or batteries back in the box
- Use a different carrier than the one on your return label
Need to start a return?
Have your order number and SKU ready, then reach out. Our team responds within one business day and will guide you through every step.